Cloud has become synonymous with “Always On” - and that phrase has becomes the new mantra for IT service providers and their clients. Customers have grown to expect on-demand access to resources. Yet the ease, convenience and performance on the front end of a cloud solution requires expertise and mature processes behind the scenes.
An IT cloud solution is a far more complex, integrated and dynamic system than a traditional configuration, and it requires an organization to adapt its people, processes, and technologies to achieve a customer oriented, end-to-end service. Some organizations may adopt a cloud solution by starting with a proof of concept pilot for a low-risk or specialized application. Others may launch a business-critical cloud with the management fundamentals in place to anticipate and meet the challenges.
A cloud solution can provide substantial benefits to any organization. Cost reduction, pay per use efficiency, self-service ease and convenience, and the ability to test and run new business models with increased transparency and flexibility are just a few of the immediate benefits. Private, public, or hybrid cloud models offer various benefits and tradeoffs. Whatever you choose, there are best practices necessary to inform good business decisions and fulfill the promises of superior service, visible business value and lower costs.
Check out Martin’s white paper and Discover Sessions to learn more about avoiding the pitfalls – and gaining the pay-offs -- of implementing and managing a heterogeneous cloud environment.
Couldn’t make Martin’s Discover presentations? Find them here!
- Read Seven Keys to Success in Managing Your Business-Critical Cloud
- Find out about cloud-related sessions and keynotes at HP Discover 2012
- Learn about HP Mission Critical Services
Martin Yates is a business development manager focused on Strategic Initiatives and is responsible for support solutions development and readiness for: Cloud, Converged Infrastructure and Integrated Systems. He is a certified ITIL Expert in IT service management (ITSM) and a Distinguished Professional of Service Management with both the priSM Institute and the Institute of Certified Service Managers.