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HP Datacenter Care proves to be very wise investment for financial services companies

Scott Weller is WW General Manager of the Support services business in HP Enterprise Group. In this role, his focus is on growth and innovation to deliver industry-leading experiences for customers and partners.  Weller formerly served as the vice president of Strategy for HP Technology Services, where he developed the global strategic vision and led key transformation initiatives to grow the business.  Weller has more than 25 years of product development and services experience with HP, as well as IBM, Xerox, Corning and the U.S. Department of Defense. Weller received a Bachelor of Science in Physics from Houghton College and a Master of Science in Optics from the University of Rochester. He holds five patents and is a member of the HP Labs Software and Services Board.

In my last two blogs, I first provided an overview of HP Datacenter Care, HP’s most flexible and comprehensive support offering. In my second blog, I showed how Datacenter Care was at the center of an outstanding support solution we created for a Fortune 500 Telco equipment company. This case study showed some of the reasons why 7 of the top 8 Telco leaders have chosen HP Datacenter Care. But the value of this service goes beyond Telcos to apply to just about any enterprise. That’s why I’d like to focus this blog on the results that Datacenter Care delivers for financial services companies, including banking and insurance.

The case study below is part of a recent TechValidate survey conducted to evaluate the use and effectiveness of HP Datacenter Care within a set of approximately 120 customers. You can access the survey at: http://www.techvalidate.com/product-research/hp-datacenter-care-services.

Ensuring better, simpler support  
A medium-sized enterprise insurance company wanted to enhance its ability to respond to the realities of a fast-changing marketplace, while also improving its ability to respond to customers and resolve issues. The company also wanted to streamline the support provided to its mission-critical, multivendor environment that included assets from vendors such as Dell, Microsoft, Linux, and Cisco, in addition to HP.

HP responded with the Primary Service Provider (PSP) option available with HP Datacenter Care. PSP approaches support from a coherent, holistic perspective. It takes into account the factors that will lead to better overall performance, availability and productivity environment-wide and makes recommendations accordingly. This is true for both the reactive and proactive support components. The final result is information technology that not only supports the business, but is in a constant state of evolution and optimization. This helps ensure that IT remains in sync with the business regardless of the changes that may occur … and regardless of how many assets from different vendors make up the environment.  

Yet PSP does not impose a “one size fits all” approach. Instead, it offers the ability to select the right level of reactive and proactive support for each IT asset, based on its role and criticality.   

Datacenter Care dividends = higher availability, better performance, amazing simplicity   
The customer was quick to see the value of HP Datacenter Care and PSP. The service now supports Unix RISC servers, X86 servers, Storage, Networking and Operating systems from multiple vendors in their IT environment.  So far, Datacenter Care has been instrumental in reducing:

  • Downtime in the datacenter by 30-40%
  • Operations expenses by 20-30%

Datacenter Care stock continues to rise
HP Datacenter Care has delivered impressive results for other financial services companies, including:

  • Reduced downtime in the datacenter by 20-30% for a medium-sized banking company.  HP Datacenter Care also improved the time needed to resolve issues, increased the reliability of the environment through proactive improvements, and reduced infrastructure operations costs
  • Reduced downtime in the datacenter by 20-30% and operations expenses by 10 - 20% for an S&P 500 Financial Services Company.  The customer is also tapping into HP expertise to improve their operations

More case studies will be upcoming.  Here are the links to my first two blogs in case you might have missed them:

 - Scott Weller

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