In today’s datacenters, changes are constantly requested to meet business needs and permanently improve service to end-users. Unfortunately, change management is not usually the best use of the in-house IT staff. So what’s the best way to handle it?
There are many changes that may be demanded. They can appear to be as easy as adding a server into your blade enclosure, or as complex as moving to a Converged Infrastructure. In all cases, they are disrupting and risky. Analysts often say that over 80 percent of business-critical service disruptions can be attributed to poor change control processes, including flawed assessments of the impact of change.
One way to make changes safer is to apply ITIL (IT Infrastructure Library) recommendations. If your staff is not trained and certified for ITIL/ITSM (IT Service Management), you can benefit from HP Education Services to train them. Or you can use HP experts in Service Management. Every day, our experts help clients continually improve their processes, people, skills, and technology implementations to enhance service delivery and fine-tune day-to-day operations. These services from HP, the industry leader in ITIL/ITSM, work to align operations, applications, and strategy to achieve better governance, compliance, and efficiency across the IT environment.
Applying ITSM best practices to deliver continual improvement throughout your IT Operations fits well with HP’s full-support approach for the datacenter. (Read more about how you can gain competitive advantage through IT operational improvement – 398 KB, PDF). I’d also suggest you visit Introducing full support for your data center from HP , where you will find out how you can increase the availability of your datacenter.
Then find out how HP Support Services can help you maximize your datacenter’s availability.