It’s good to have one vendor supporting their own products correctly, and adding the break-fix on other vendors’ products (as one declared recently) can be seen as a step ahead. Is that enough to get the maximum efficiency out of your data center? I don’t believe so.
Your data center is a crucial part of your Converged Infrastructure, and you definitely want the capability to manage its multivendor environment. Managing means being able to take ownership and responsibility for corralling the entire multivendor herd; in addition to delivering solutions to hardware failures, it includes taking care of patches and upgrades, administering the (often large) number of individual support contracts, and coordinating access to the highest support level of the vendor to resolve the most difficult situations.
And even then, providing that you can get this kind of help to manage your multivendor environment, there are still plenty of obstacles on the road to datacenter efficiency. In my last blog post, 6 Obstacles to Datacenter Efficiency – and 1 Solution, I pointed out that you have to consider support costs. These go far beyond break/fix support costs.
For instance, any change in the datacenter introduces a risk of disruption, slowdown of application response time, or maybe an outage. These could cost more than training IT staff on writing and following the right processes, and even more than getting a preventive kind of service to help staff in these tasks.
Think about getting all of your datacenter support services – more than just break-fix – from one vendor.
Looking for solutions? A good place to start is to visit Introducing full support for your data center from HP , where you can find ideas to help you increase the efficiency of your datacenter.
And find out how HP Support Services can help you maximize your datacenter’s efficiency.