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The art of changing the cost trajectory of IT: Part 2

trends.pngThe New Style of IT requires the re-architecture of how IT services are delivered -- and HP can help you achieve new performance and efficiencies with our Cloud Design Service and our Strategic Roadmap Service.   Reaching your desired state requires automation, and even more importantly, "orchestration" of the entire provisioning process for services.  The art of the possible is a fully orchestrated process that does not -require human intervention and hand-offs between the technology silos.  This new automated supply chain provisions the bare iron, operating system, networking and storage, and lays down all the software needed to provide the service and manage the platforms. 


HP uses solutions like HP Cloud System Matrix 7.0, HP Cloud Service Automation, Flex Fabric, Virtual Connect, Intelligent Management Center and 3PAR Operating System Software Suite to create this work of art.  After the new process is designed and deployed in your environment, and this is not trivial task but it is well work the investment, it can be instantiated with minimal human intervention.  The requested service can be deployed to your customers in minutes rather than weeks. 


Herein lies the secret to changing the cost trajectory of IT so that more dollars can be spent on innovation.  With the creation of an end-to-end automated supply chain, you change the human energy game by improving the administrator's ratio of systems from 1 to 100s to 1 to 1000s.  An example of how this works is HP's own transformation story which resulted in flipping the maintenance and innovation spend.  Today ~70% of our IT spend goes toward innovation and ~30% goes to maintenance, and this is accomplished with ~50% less staff. 


Now if you are an IT professional this topic may not be very exciting because it is clear that automation and orchestration is reducing the amount of people needed to deliver an IT service.  I can also assure you that HP is not the enemy with our ability to provide this end-to-end automation using solutions I mentioned previously.  We are actually your ally , but to benefit from our enabling-technologies you must become a change agent.  You need to expose the art of the possible to your leadership team and be up front and driving the change -- rather than riding on the back where a big bump in the road can throw you off the transformation wagon! You must be willing to change, even if it means using something new and unfamiliar to achieve the desired outcome.   


The rise in global cloud computing is posing a  danger to IT organizations: becoming irrelevant to the business.   IT can no longer say no to users when they demand a mobile application store experience.  If you do say no, public cloud service providers are quickly becoming the new shadow IT and your business partners will buy the services from these public cloud providers.  If you don't believe me, just go to your finance department and ask them for the American Express charges to Amazon, HP Cloud, Rack Space, Verizon, Savvis. You can fill in the blank here.  IT must do things differently to remain relevant to the business.  They must transform the IT delivery model to support cloud computing! 


So how do you do this?  How do you transform into a world class Cloud service broker, offering your IT customers the Cloud-like computing experience that they expect?  How do you move from a mentality of simply optimizing silos where you see small incremental gains in operations savings and staffing efficiency to creating an automated supply chain that delivers a service in minutes rather than weeks – and at half the cost?  How can you provide the business with technology innovation that drives revenues?  It can be summed up in two words... Investment and change!


Art and architecture are often about lines and perspective.  IT transformation is not too different; it too is about lines, "flat lines."  The New Style of IT will have very flat lines of operating cost when companies scale due to very efficient automated service delivery models. 


In my next blog we will explore the financial impacts of transformation resulting in flatter operating costs.  To achieve this "change" it will require "Investment" -- but this investment has a very high return on capital.


And that pretty picture, my friends, is a site for sore eyes.


Read Lee’s other blog-posts @ The Art of the Cloud and The art of changing the cost trajectory of IT: Part 1


Find out more about HP CloudSystem Matrix 7.0 Services by visiting our website.


Discover more about HP Cloud Design Service by visiting our website.


Meet Lee and his HP colleagues @ Meet the HP Technology Experts.



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About the Author
I am on the WW Cloud and Big Data Solutions Team. I help our customers adopt HP advanced solutions that are made up of products and service...
About the Author(s)
  • I’m a Global Strategist, a certified (PMI) Project Manager, specializing in business to IT alignment, agility consulting, Infrastructure Transformation and Strategic Architecture for Big Data, Mobility, Private Cloud, Unified Communications and Collaboration. I drive the strategy, vision and content of strategic consulting services in the Big Data IT Infrastructure services area at HP. As part of this, I meet with senior level customers to understand their challenges, conduct workshops to determine future vision and roadmaps as well as presenting at industry and analyst events.
  • Craig Partridge is the WW strategy lead for HP Technology Services Networking group. His role now covers strategy for consulting, professional and support services. The major areas of focus are Mobility, UC, Cloud Networking and IPv6. All aligned to core HP networking solutions - simplified, secure, optimized and available.
  • Don has held roles with the business and marketing of consulting for HP. Currently he supports HP's Client and Microsoft Solutions and the emerging Mobility Consulting services. He holds a MBA from UCLA's Anderson School.
  • Over 12 years of consulting, new technology services development and marketing experience covering data center, IT infrastructure, cloud technology domains. Hande holds a M.B.A degree from Bentley College, MA.
  • Having joined HP in 2003 Ian Jagger is the world-wide marketing and program manager for HP Technology Consulting's Strategic Consulting Services, Critical Facilities Services and Energy and Sustainability Management Services, as well as emerging IT services Prior to his current role, he served as the HP Services Marketing Manager for Central and Eastern Europe, Middle East and Africa, having joined HP in a similar role in the Middle East. Prior to HP Jagger had a 15 year international sales career, culminating in being Sales and Marketing Director for Steelcase Inc addressing Northern Europe before focusing more specifically on marketing. His initial focus was consultancy and interim marketing management, primarily for small to mid-sized customers based or looking to expand in the Middle Eastern region. Immediately prior to joining HP he was a strategic marketing consultant addressing investment targets for a technology fund. Born in Rochdale, United Kingdom, Jagger holds an honors bachelor of science degree in economics and a degree in social psychology from Loughborough University, England. He also holds a Masters Diploma in Marketing from the Chartered Institute of Marketing, is a Member of the Chartered Institute of Marketing and a Chartered Marketer. He has one daughter and lives in Cary, North Carolina.
  • Jeff Enters works in the HP Technology Services Networking organization and consults with customers on their IT strategies. He has over 20 years of consulting, design and integration experience in multi-vendor Voice and Data environments.
  • Editor and writer with 12+ years experience in the corporate software and technology sectors.
  • Jordan Lee has over twenty years of consulting and industry experience, helping some of the world’s largest firms craft and implement their business and IT strategies. His priority is to advise Hewlett-Packard clients how to best prepare for and take full advantage of the dramatic shifts in the IT economy taking place today. Over his career, Mr. Lee has held executive positions both in industry and consulting organizations, where he has provided consulting to some of the largest firms in the US. Over the years, he has helped his clients redesign business processes and organizations, and implement strategic IT programs around ERP, System Integration, Business Intelligence, and IT Infrastructure.
  • Jordan owns the worldwide mobility portfolio for TS Network Consulting and is a OneHP Mobility ambassador. His expertise centers on mobility strategy, client and applications virtualization and enterprise mobility management technologies.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • Ken Larson has over 30 years of experience in Information Technology aligning business to technology. As an Enterprise Architect, he has delivered many successful architecture related services across business and government sectors in manufacturing, insurance, banking, oil, utilities, US state and federal governments. He is certified in TOGAF and IT Service Management.
  • Laura Cunningham is a CPA and business consultant with HP Technology Services Consulting. She helps CIOs and their teams bridge the gap between what the CIO wants and what the CFO requires by building a comprehensive business case that can withstand financial scrutiny.
  • I am on the WW Cloud and Big Data Solutions Team. I help our customers adopt HP advanced solutions that are made up of products and services from across HP. I have over 30 years experience in the technology business including 17 years of business ownership.
  • Broad mix of experiences developed in more than 20 years of technology-driven innovation. Fascinated by changes triggered by mix of behavior, needs and technology. Bachelor in Theoretical Physics.
  • Working for EMEA TS Consulting, I am a Specialist in end to end management of customer data, from creation through consumption, to protection and preservation and ultimately (controlled) destruction. This includes, host, connectivity, storage, data protection and backup and archive, from a technical and more importantly, operational perspective. I have worked in the storage and data management industry for over 15 years, on both sides of the desk, as a customer and now as a consultant.
  • Patrick Lownds is a Senior Technology Consultant and is involved in designing and delivering both Client Virtualization and Cloud Computing solutions in the datacenter. Patrick co-authored “Mastering Hyper-V Deployment
  • I’m a Global Chief Engineer certified Exchange Architect and Master (MCA and MCM), specializing in Messaging, Mobility, Private Cloud, Unified Communications and Collaboration. This relates to all work to coordinate sales, pursuit and delivery readiness in all services that relate to HP's portfolio around Microsoft Exchange. Includes internal readiness as well as external events, analyst briefings. With 25+ year’s experience in the industry. Thomas has been involved with Microsoft products since 1993. Specialties: - Architecting complex public and private Cloud solutions for Exchange, SharePoint and Lync in standard, dedicated or hybrid scenarios. - Lead the HP specialists team unit to win and acheive our business targets and budget - Drive HP's Exchange Services for Private Cloud - Working with partners, vendors and internal teams to align, expand and grow HP's strategy.
  • Tim Swiader has twenty plus years in the Information Technology industry. He has worked primarily with the fortune 100 and legacy carriers transforming their applications, networks and data center facilities.
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at
  • Tari is a Distinguished Technologist with 30 years of IT and cyber security experience. He is dual board certified in information security/business continuity and is responsible for a wide range of management and technology consulting services encompassing information security, disaster recovery, privacy, and risk management. His problem-solving skills, knowledge of various technology platforms, compliance statutes, industries, as well as his experience in deploying defense-in-depth and InfoSec Program solution architectures is commonly applied when advising CIOs/CISOs as well as leveraged in numerous HP client engagements throughout the world. Tari has designed, built, and managed some of the world’s largest InfoSec programs allowing them to defend against even the most aggressive attackers.
  • I provide technical consulting services at all phases including analysis, planning, design and implementation. I have a wide range of experience in WAN and LAN technologies, as well as providing security solutions and deploying operating system infrastructure. Besides working directly with clients to deploy technology in their data centers, I also find myself architecting or discussing solutions with a business’s chief information officer, helping to lay out a roadmap for the coming years.
  • Bill is the Principal Data Center Energy Technologist for HP Technology Services. Kosik is a licensed professional engineer, LEED Accredited Professional, a Certified Energy Manager, and a Building Energy Modeling Professional. He is responsible for research and implementation of sustainable, energy-efficient, and environmentally responsible design strategies for data centers. He is currently a subject matter expert for the USGBC on the new LEED Data Centers, the EPA/DOE on unification of energy metrics, and the Green Grid on responding to the EPA’s Energy Star for Data Centers program. He has an engineering degree from the University of Illinois at Urbana-Champaign.

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