By Jose Cornejo
If you and I sat down together to discuss your unified communications requirements, you’d probably hear me use the word “holistic” a lot. In fact, I guarantee you would. (I usually apologize in advance for being repetitive!) I use the term frequently because I believe whole-heartedly that you can’t get it right unless you step back and look at your whole enterprise communications picture.
That means people and processes as well as technology.
And that’s where HP Unified Communications Services comes in.
As part of HP’s Unified Communications team, I’m tasked with developing methodologies and assessment tools for determining the maturity level of customer organizations. As a customer looks to move to a newer solution, such as Unified Communications, I need to be able to understand the difference between where they are today and where they want to be tomorrow. Based on the gaps between the two, I can design a roadmap to get their organization where it wants to be.
But many IT organizations today are still siloed in their approach to networking and unified communications. They may have a number of projects running, each addressing a discrete aspect of UC, and what is missing is a unified strategy. Often, team efforts are not even known to one another. For example, there may be a project to replace legacy PBXs, or one to integrate voice-mail and e-mail (unified messaging) or one to add rich presence into the video picture — but there isn’t a bigger game plan.
I’ve worked with customers whose contact center was headed by a different organization than the voice team. I’d ask myself, “How can contact center and voice be separated? That doesn’t make sense. The contact center traffic analysis and calling patterns have to be included in voice planning …”
In the past, I’ve also come across organizations where the conferencing teams are separated. Voice conferencing might be owned by a different organization than video conferencing. More head-scratching on my part. And why? A holistic approach says that if, say, a voice project is underway, or for that matter any unified communications project, the related teams must be stakeholders in the overall solution.
HP’s UC Readiness Assessment is truly a holistic approach to analyzing your business. We conduct this assessment not only to determine silos and redundancies, but to benchmark your organization against others in the same industry. Then we proceed to make recommendations as to infrastructure, processes and the way your people are set up to communicate. We also deliver a timeline for next steps. (Read about HP’s newly announced Network Readiness Services for UC here).
Remember, every technology has benefits and trade-offs. When you partner with our UC Team to identify your true business goals and drivers, review your existing infrastructure and topology, and create a transformation methodology with milestones and technology adoptions — that’s the trip ticket for a smooth ride on your UC journey.
“The journey of a thousand miles begins with one step,” according to Chinese philosophy. Take that first step by learning more at our Unified Communications page.
About the author:
Enterprise Network Architect
Jose has a background in Electronic Engineering, but says that most of his education was gained at the “school of hard knocks, with some most excellent mentors.” After 20 years of experience in the IT industry, he joined HP one year ago. Prior to joining HP, he was the lead architect of data center architecture at United Airlines, where he designed and delivered a reference architecture that facilitated the integration of Continental and United Airlines IT infrastructures after they merged in 2010.
He spends much of his free time coaching his two children’s soccer and baseball teams.