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What’s the True Cost of Datacenter Downtime? Ask BlackBerry Users...

Everybody agrees: today’s datacenters should never go down, applications should run 24x7, and end-users around the world must be able to access them and their data anytime. Does that mean that inside the datacenter, nothing ever really stops?


Users of BlackBerry have been really upset about not being able to use their preferred mobile asset, as they’re so accustomed to doing, during 3 long days last week. The outage sent a lot of negative messages to RIM’s investors, without counting the cost for the company to keep its customers’ loyalty.


How do you avoid having the same sort of problem? How do you make sure that you datacenter is always on, especially as it’s such a crucial part of your Converged Infrastructure?


Certainly, having a different approach and getting the support for the full datacenter from a single company makes a difference. When a datacenter is pampered with top level services, such as HP Mission Critical Services, there is very little risk that outage will occur. Support is delivered by the most skilled engineers, who not only take care of your technology in the datacenter, but also preventively enhance your processes and improve your IT staff’s performance and efficiency. It’s worth the premium cost. And the fact that you can decide to receive different levels of service according to the importance you give to each asset in your datacenter enables you to perfectly balance your cost and the risks of visible outage.


If you want to understand more of HP’s datacenter full support ideas, I suggest you visit Introducing full support for your data center from HP , where you can find ideas to help you increase the availability of your datacenter.

Then find out how HP Support Services can help you maximize your datacenter’s availability.

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About the Author
More than 30 years in Sales and Marketing in IT services business. Currently managing global campaigns for Datacenter Care.

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