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Do you have to plan for support needs when planning for a Cloud?

alainc| February 18, 2013 - last edited March 12, 2013
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Alain ConvertAt the time of planning a major IT change, such as going to a Cloud computing model or to a Converged Infrastructure, one should also plan for the required support level needed to achieve the expected SLAs. Why is that?

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Tags: Cloud Support| Datacenter Care| Technology Support Services
Labels: cloud| Converged Infrastructure| SLA| Support Services
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